Q: What are your hours of operation?
A: IMGT3 Performance office hours are Monday thru Friday from 8 am to 5 pm CST. Our offices are closed on national holidays as well.
Q: If I place an order during the times you are closed, when will it be processed?
A: Our office will process the order as soon as possible the next business day.
Q: I noticed you have a photo gallery on your site, do you need to be a customer to submit a photo?
A: Although we would love to have you as our customer, no, you do not need to buy something in order to be a part of our site and community.
Q: You sent me the wrong part!
A: In the rare case that we do send you the wrong part, we will happily exchange it for the correct item. We will arrange the proper part to be shipped out to you free of charge and arrange for the return of the incorrectly shipped item. Please contact our sales department at sales@imgt3performance.com for more details.
Q: Freight Shipping- what's the deal?
A: Some products we offer due to their size or weight must be sent via freight shipping. We do our best to work with our freight partners to find the most cost effective means to transport the product to your door.
We do have some items that will ship out at a flat rate. This will be noted as "Freight Shipping" on the check out cart. Unfortunately we can not offer expedited shipping service on these items. All flat rate items will ship out via ground service to you. At this time only K-MAC product will ship out at a flat rate.
Q: Do you ship internationally?
A: Yes, we are open to shipping our products internationally. Please
contact us for futher details.
Q: Do you price match?
A: IMGT3 will do it's best to match an advertised price from a legitimate retailer (total price including shipping and handling charges). The price must be listed to the public and a link to the source needs to be supplied. Sorry, auction sites and used merchandise do not count. Bottomline is that we want to do our best to earn your business and if we can swing it, we will do it. Please contact our sales department at sales@imgt3performance.com for more details.